Refund policy

Refund & Returns Policy

At Chic Rentals co., customer satisfaction is our priority. However, due to the personalized and custom nature of many of our products, we can only accept returns under the following conditions:

Custom & Personalized Items

• All sales are final for custom-made or personalized items.
• Returns or refunds will only be accepted if the item arrives damaged or significantly different from what was ordered.
• In such cases, please contact us within 7 days of delivery with clear photos of the issue. We’ll arrange a replacement or refund as appropriate.

Non-Custom Items

• Returns are accepted within 14 days of delivery.
• Items must be unused and in their original packaging.
• Customers are responsible for the return shipping costs.
• A restocking fee may apply.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 5–10 business days.

Questions or Concerns?

Email us at info@chicrentals.co.uk with your order number and issue, and we’ll be happy to help.